Accessibility Statement

Our Commitment to Accessibility

Street Support Network is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

We believe that everyone should have equal access to information and services that help connect people experiencing homelessness with the support they need. Accessibility is not just a legal requirement for us – it's a fundamental part of our mission to create an inclusive digital platform.

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which are recognised internationally as the benchmark for web accessibility.

Our platform is designed to be compatible with assistive technologies including screen readers, voice recognition software, and keyboard-only navigation.

Key Accessibility Features

• Keyboard Navigation: All interactive elements can be accessed using only a keyboard
• Screen Reader Support: Proper heading structure, alt text for images, and ARIA labels
• High Contrast: Text and background colours meet WCAG AA contrast requirements
• Scalable Text: Text can be enlarged up to 200% without loss of functionality
• Focus Indicators: Clear visual indicators show which element has keyboard focus
• Descriptive Links: Link text clearly describes the destination or action
• Error Identification: Form errors are clearly identified and explained
• Consistent Navigation: Navigation elements appear in the same location across pages

Supported Assistive Technologies

Our platform has been tested with the following assistive technologies:

• Screen Readers: NVDA, JAWS, VoiceOver (macOS/iOS), TalkBack (Android)
• Voice Recognition: Dragon NaturallySpeaking, Windows Speech Recognition
• Keyboard Navigation: Support for standard keyboard shortcuts and tab navigation
• Browser Zoom: Compatible with browser zoom up to 400% magnification
• High Contrast Mode: Windows High Contrast themes and browser extensions

Known Issues and Limitations

We regularly audit our platform for accessibility issues. Currently known limitations include:

• Some third-party embedded content may not meet full accessibility standards
• Certain complex interactive features are being enhanced for better screen reader support
• We are working to improve mobile accessibility across all features

We are actively working to address these issues and will update this statement as improvements are made.

Feedback and Contact Information

We welcome your feedback on the accessibility of our platform. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

When reporting accessibility issues, please include:

• The specific page or feature you were trying to access
• The assistive technology you were using (if applicable)
• Your browser and operating system
• A description of the problem you encountered

We aim to respond to accessibility feedback within 5 working days and will work with you to provide the information or service you need in an accessible format.

Alternative Access Methods

If you cannot access our digital services, we offer alternative ways to get the information you need:

• Phone Support: Our team can provide information about services over the phone
• Email Support: We can send service information via email in your preferred format
• Partner Organisations: Our local partners can provide in-person assistance
• Large Print: We can provide information in large print format upon request

Continuous Improvement

Accessibility is an ongoing process. We regularly:

• Conduct accessibility audits with external specialists
• Test our platform with real users who have disabilities
• Train our development team on accessibility best practices
• Monitor and update our accessibility features as technology evolves
• Review and update this statement annually or when significant changes are made

Legal Information

This accessibility statement applies to the Street Support Network website and platform (streetsupport.net and associated domains).

We are committed to meeting our obligations under the Equality Act 2010, the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018, and related accessibility legislation.

Last updated: January 2025